Shipping Policy
Version: 2026.08.01 Effective date: August 1, 2026 Store: rejuvajarstore.com
1. Seller
High Vibes Health Collective, a private membership association, fulfills Store orders unless an order confirmation identifies another seller or fulfillment party.
2. Processing time
Normal order processing occurs within 1–2 business days after receipt of a properly completed order.
Business days exclude weekends and United States federal holidays. Payment review, address verification, preorder status, inventory events, or a disclosed closure may extend processing.
3. Shipping methods
Domestic orders normally ship through USPS or another carrier displayed at checkout. Available methods, charges, and estimated delivery windows appear before order submission.
A delivery estimate is not a guaranteed arrival date unless checkout expressly identifies a guaranteed service.
4. Shipment timing
The Association maintains a reasonable basis for each stated shipment period.
When no shipment period is stated, shipment will occur within the period required by applicable law.
When timely shipment becomes unavailable, the Association will send a delay notice containing:
- the revised shipment date or a statement that no revised date is available;
- a cancellation option;
- a prompt-refund option; and
- a practical method for communicating the Customer’s choice.
No substitute Product will be shipped without consent.
5. Tracking
A shipment confirmation containing available tracking information will be sent to the order email address.
Carrier scans and delivery records provide evidence but do not automatically defeat a documented loss, misdelivery, theft, or carrier-error claim.
6. Address accuracy
The Customer must provide a complete and accurate shipping address.
An address correction should be requested before shipment. A change cannot be guaranteed after fulfillment begins.
A reshipment cost caused solely by an incorrect Customer-supplied address may be charged after disclosure and approval.
7. Delivery problems
A missing, misdelivered, or delayed package should be reported promptly through the Store contact page.
The Association may require:
- order number;
- delivery address confirmation;
- carrier claim cooperation;
- a reasonable waiting period for a carrier trace;
- available photographs or delivery information.
Available remedies depend on the documented facts and may include carrier investigation, replacement, or refund.
8. Transit damage and broken glass
Visible transit damage, broken glass, leakage, or missing components should be reported within 3 calendar days after confirmed delivery when reasonably possible.
A claim should include photographs of:
- the Product;
- internal packaging;
- external shipping container;
- shipping label.
Broken glass must be handled and discarded safely. No damaged Product should be used.
A three-day notice request does not eliminate a nonwaivable legal right.
9. International orders
An international Customer serves as importer of record unless a written order term states otherwise.
The Customer remains responsible for customs duties, import taxes, brokerage charges, and local assessments imposed by governmental or carrier authorities.
Customs delay remains outside the Association’s direct control after timely and accurate shipment.
A refused or abandoned international package may be refunded only after return, less lawful nonrecoverable shipping, duty, brokerage, and carrier charges.
10. Returns address
No Product should be mailed without a return authorization.
Approved returns should be directed to:
High Vibes Health Collective 212 E. Rowland Street, No. 227 Covina, California 91723
11. Contact
Telephone: (626) 784-8284 Online contact: https://rejuvajarstore.com/contact/
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